Your photos stay yours. Your data stays protected.

This policy explains what information Framevis collects, how we use it, the choices you control, and how to contact us about data rights. We use plain language so you can focus on creating, not deciphering legal jargon.

Effective date: November 22, 2025

Information we collect

Information you provide

Account details such as name, username, email, and password when you sign up.
Profile data, bios, social links, and marketplace listings you consciously publish.
Photos, albums, captions, and comments uploaded through the Framevis apps.

Information we collect automatically

Device identifiers, browser type, and operating system to secure logins.
Usage analytics (page views, feature clicks, error logs) to improve performance.
Approximate location derived from IP to localize language and comply with regional laws.

Information from partners

Single-sign-on providers (Apple, Google) share verification tokens you approve.
Payment processors confirm successful transactions, refunds, or charge disputes.
Clients or collaborators may import contact info when inviting you to a shared workspace.

How we use data

We process personal data to run the product, safeguard your content, and personalize the experience. We never sell personal information and do not run ads.

Authenticate you, maintain sessions, and prevent fraud or abuse.
Store and render uploaded media, generate responsive previews, and deliver downloads to authorized viewers.
Send transactional messages about account security, invoices, or feature changes (you can opt into marketing updates separately).
Analyze aggregated usage to prioritize roadmap investments and improve reliability.

When we share data

We only share personal data with vendors who help us provide the service, under contracts that limit their use to Framevis purposes.

Infrastructure hosting (Vercel, AWS) that stores encrypted files and metadata.
Payment and subscription processors to collect fees and detect fraud.
Analytics tools that measure performance; these receive pseudonymized identifiers.
Law enforcement or regulators when legally required, with notice to you unless prohibited.

Data retention

We keep personal information only as long as necessary for the purposes outlined above or to comply with legal requirements.

Active account data is retained for the life of your account unless you delete it or request removal.
Deleted photos enter a 30-day recycle window before permanent purge so you can recover mistakes.
Billing records and security logs may be stored for up to 7 years to satisfy tax, audit, and abuse-prevention obligations.
Backups are encrypted and rotated; when we delete something, it disappears from active systems immediately and from backups within 30 days.

Your rights

Depending on where you live, you may have specific legal rights regarding your personal data. We honor all verified requests and will never discriminate for exercising these rights.

GDPR (EU/EEA/UK)

Access, correct, delete, restrict processing, data portability, object to profiling, and lodge a complaint with your supervisory authority.

CCPA / CPRA (California)

Know what we collect, request deletion, opt out of sale or sharing (we do not sell data), and limit use of sensitive information.

Brazil LGPD & Canada PIPEDA

Request confirmation of processing, correct data, revoke consent, and file appeals with local regulators.

Worldwide

Export your library, close your account, or contact us for policy clarifications at any time.

Need to make a request?

Email support@framevis.com with “Data Request” in the subject to access, export, or delete personal data. Include the email tied to your account and any reference numbers you have so we can verify identity.

We confirm every request within 48 hours and complete most within 30 days. Urgent security incidents are triaged immediately.